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- Trend snippet: HCLTech's strategic focus on disruptive technologies, strong partnership mentality, and ability to guide clients through digital transformations position it as a leader in the crowded IT services market
Trends in Security Information
The HSD Trendmonitor is designed to provide access to relevant content on various subjects in the safety and security domain, to identify relevant developments and to connect knowledge and organisations. The safety and security domain encompasses a vast number of subjects. Four relevant taxonomies (type of threat or opportunity, victim, source of threat and domain of application) have been constructed in order to visualize all of these subjects. The taxonomies and related category descriptions have been carefully composed according to other taxonomies, European and international standards and our own expertise.
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HCLTech's strategic focus on disruptive technologies, strong partnership mentality, and ability to guide clients through digital transformations position it as a leader in the crowded IT services market
HCLTech Financial Services Advisor and Analyst Day, New York City, Aug. 24, 2023
HCLTech hosted around 40 industry analysts and advisers, presenting multiple client stories drawn from the financial services sector. The event emphasized the different ways cloud, data, and new and notable technologies like generative AI (GenAI) and sustainability solutions have influenced financial services clients’ business decisions. The following includes details from the event and TBR’s analysis.
IT services’ ‘best-kept secret’
During the event at Hudson Yards, HCLTech leaders and clients discussed the evolution of each presenting company and how the influence of technology has shifted the required approach to develop business strategies that effectively preserve internal operations as well as engage with consumers in less complex methods than previously utilized. To lead the event, HCLTech’s Chief Growth Officer and Global Head of Financial Services, Srinivasan Seshadri (Srini), described HCLTech as the industry’s “best-kept secret.” Despite its less well-known market presence outside financial services, HCLTech has been successful in building its reputation within the financial services industry, establishing relationships with five of 10 main banking institutions. This success is largely owed to the company’s ability to see beyond technology buzzwords and identify solutions that effectively and efficiently support clients’ technology strategies and end-user experiences.
Case studies
During the event, HCLTech featured three separate clients within the banking and financial services space: an American financial services and bank holding company, a large U.S.-based insurer, and a large U.S.-based credit union. Throughout each presentation, the clients discussed the natural collaboration with HCLTech and the ability to work through technical issues to deliver across technology and personnel needs.
Leading American financial services and bank holding company
The first case study was about IT services and infrastructure. The engagement centered on generating efficiency across the company’s operations, integrating automation and supercharging processes. The client evolved its business from Modern Ops to Smart Ops to Lean Ops to create and deploy an AI strategy and leverage the right data. The engagement focused on outcomes and operations transformation over the processes, enabling the client to achieve a more efficient operating model through enhanced applications and infrastructure as well as support around managed services.
One of the largest U.S. insurers
The second client discussion was around hybrid cloud modernization and how HCLTech had enabled the infrastructure needed to support the client’s customer base and claims volume. Further, the client talked about three key ways in which HCLTech was supporting its cloud transformation. The first was HCLTech’s focus on critical technology efforts, including technology modernization, automation and hybrid cloud setup. The second was 3 TBRI.COM helping the client strengthen its customer agent and employee experience and to mature its process. Lastly, HCLTech is preparing the client’s culture and infrastructure for future talent. As HCLTech looks to help its clients innovate and avoid succumbing to the disruption from technology, these efforts help enhance culture and efficiency through common goals. HCLTech supported the client in setting goals, moving forward to support both its own clients and employees with automation, optimization, sanitation and innovation.